Complaints

Complaints Procedure

This section tells you how complaints are dealt with, provides the Policy and a summary analysis of complaints received.

The Policy is designed to make it easier for the general public, and others, to obtain a response to their concerns in an open and constructive manner. The overall aim is to improve the quality of its services. The policy will be reviewed regularly to ensure adherence to best practice and, in particular, guidance from the Department of Health, Social Services and Public Safety.

Click here to view the BSO Complaints Policy

BSO Complaints Report 2014/15

BSO Complaints Report 2015/16

How to make a Complaint

To make a complaint, please contact:

The Complaints Officer
Business Services Organisation
2 Franklin Street
Belfast
BT2 8DQ

Or email:

The Complaints Officer Complaints.bso@hscni.net
Or to discuss an issue in the first instance, please ring 02895 363525