Complaints

Learning from complaints - output document from annual event 1st June 2015


Health Service Complaints

If you have a complaint about Health Service dental treatment, it should (when possible) be raised directly as soon as possible with the dentist who provided the treatment to facilitate a rapid resolution. If you are not satisfied with the outcome of your complaint, or would prefer to report it directly to someone not inolved with the dentist concerned, you can report it to the Health and Social Care Board.

To make a written complaint about Health Service dental treatment

Please address complaints to:

The Complaints Officer

HSCB + Name of appropriate Board Area Office (Northern / Southern / Eastern / Western)

12 - 22 Linenhall Street

Belfast

BT2 8BS

To complain via e-mail about Health Service dental treatment

Please address e-mail complaints to complaints.hscb@hscni.net .

To complain on the telephone about Health Service dental treatment

Please contact the HSCB Complaints line on 028 9536 3893.

For more information on making a complaint about Health Service dental treatment

Please click here to visit the HSCB Complaints website for more information on how to make a complaint.

 


Private Dental Treatment

If you have a complaint in relation to private dental treatment, you can report it to the Dental Complaints Service.

 

To make a written complaint about private dental treatment

The Dental Complaints Service

Stephenson House

2 Cherry Orchard Road

Cryodon

CR0 6BA

 

To complain on the telephone about private dental treatment

Please contact the Dental Complaints Service on 0845 6120 540.

For more information on making a complaint about private dental treatment

Please click here to view the Dental Complaints Service website.