How to make a complaint

The Business Services Organisation has responsibility for dealing with complaints associated with the NI Health & Social Care Interpreting Service.

Wherever possible, complaints and issues of concern should be resolved informally at the time of the matter arising.  For problems that cannot be resolved informally, or where a formal complaint is received, the procedures set out in this document should be followed.

In handling any complaints of issues of concern the following principles will be applied as appropriate:

  • All issues will be treated seriously, fairly and openly
  • All complaints will be resolved within the stipulated timescales
  • Complaints from clients or practitioners should normally be made in writing, to the Manager of the Interpreting Service within 3 months from the alleged issue occurring
  • Complaints will also be accepted in alternative formats.  If presented in the client/patient's language BSO will obtain an independent translation
  • All complaints will be acknowledged in writing within 2 working days of receipt (subject to translation)
  • All complaints, processes and outcomes will be recorded in writing
  • In linguistic matter, advice will be sought from sources of linguistic expertise

If you wish to make a complaint about the Service please click here

POLISH

Jeśli chcieliby Państwo złozyć skargę w związku z Serwisem, proszę kliknąć tutaj

 

ROMANIAN

În cazul în care doriți să faceți o plângere cu privire la Serviciu te rog apasă aici

 

HUNGARIAN

Amennyiben reklamációt szeretne benyújtani a szolgáltatással kapcsolatban kattintson ide

PORTUGUESE

Se deseja fazer uma reclamação sobre o serviço por favor clique aqui

SLOVAK

'Ak si prajete podat staznost na servis prosim kliknite tu

LATVIAN

Ja vēlaties iesniegt sūdzību par šo pakalpojumu sniedzēju, lūdzu spiediet šeit

 

BULGARIAN

Ако желаете да подадете оплакване относно нашите услуги, моля кликнете тук

Mandarin

如果您想对服务进行投诉,请点击这里

 

Cantonese

如果您想對服務進行投訴,請點擊這裡

 

ARABIC

اذا كنت ترغب في تقديم شكوى حول الخدمه الرجاء الضغط هنا